Recommendations & Testimonials
- Angie's List Review
- Bermuda Ministry of Education and Development - Letter of Referral
- Customer Letter: Rob Epervary
Angie's List Review
SUMMARY
Overall: A
Price: A
Quality: A
Responsiveness: A
Punctuality: A
Professionalism: A
Category:
Home Inspection
Member Name:
MELANIE DENZER
Member #:
3064053
Report Date:
4/15/2009 4:48:00 PM
App. Cost:
$475
Hire in future?
YES
Was work done?
YES
Home Build Year:
1932
Description of Work:
A visual inspection of the interior and exterior of the home we were interested in purchasing was performed.
Comments:
We felt very confident in our decision to buy a home as a result of PBI's inspection. Upon his arrival, Paul was
greeted by me, my husband, the listing agent, our agent and my in-laws. I was worried that he would be overwhelmed
by our presence, but Paul took it all in stride. He asked us to let him look around the home and its exterior by himself
and promised to return and take us around to talk about the details of his inspection. We had a million questions, which
he answered patiently. He asked us not to take notes, and to focus on asking questions and paying attention to everything
we saw - he assured us that his report would cover everything he spoke about. We were with him a good two hours and there
wasn't a hint of annoyance, even when our sentances started with "But I read in my book on home inspection...". There were
no scare tactics or pushes to use his contacts for contracting work and he even suggested timelines for repair ("beyond due
for repair" vs. "in the next five to eight years", etc.), which was very helpful in renegotiating our offer on the house. His
verbal report was just as thorough as the written report, which followed via email later that day (with pictures)!. The reporting
was beyond what we had expected and Paul was highly professional, with a great "bedside manner." Paranoid first-time buyers, we asked
for all sorts of additional tests over the phone - mold, radon, lead paint, etc. His partner, Scott, discouraged us from going overboard
and suggested we wait to see how the inspection went before ordering testing - no hard sell, which was refreshing! Once on site, Paul gave
us his reasoning behind not ordering a handful of tests, which he thought were unncessary, in our case. We ended up ordering an environmental
profile on the neighborhood, which thankfully only turned up minor issues. Best of all, we were told we could call any time - even years from now
- for any follow up questions regarding the inspection and photos, which will be helpful as we make repairs and improvements down the road.
I would highly recommend Paul and Scott's services!
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Bermuda Ministry of Education and Development - Letter of Referral
MINISTRY OF EDUCATION AND DEVELOPMENT
Finance and Corporate Services
WARNER BUILDING, 64 KING STREET, HAMILTON HM 12
MAILING ADDRESS: P.O. BOX HM 1185, HAMILTON HM EX, BERMUDA
TELEPHONE: (441) 294-9016 FAX: (441) 294-9030
4th June 2007
To Whom it May Concern
Re: Reference for PBI Inc.
I take this opportunity to write this open letter of recommendation for PBI Inc. We have dealt primarily with Mr. Paul Gressin, of PBI, and we have found his service to be at all times exemplary. We were in a situation of panic and desperation, with a school closed due to mould problems and no end in sight to the anxiety of the staff and students. Due in no small part to Mr. Gressin’s sensible approach, his calm and professional demeanour, we were able to get the students back in school much more quickly than we expected. PBI was always accessible, always professional, and always informative. No matter what our questions or concerns, Mr. Gressin was ever mindful and sensitive with his answers, apart from being thorough and prompt. He was available to come to Bermuda at a moment’s notice, and his fees were always fair and clearly documented.
We have also used PBI to conduct indoor air quality assessments of all of our schools, which he did in an exceptionally timely and cost-effective fashion, only carrying out tests where merited. The Ministry of Education of Bermuda has come to rely on PBI for advice, and we are pleased to recommend their services to anyone. PBI made us feel at ease, no matter how large or small the concern. He has educated our Facilities staff, which has stood us in good stead for addressing indoor air quality concerns in the future.
We are pleased to recommend PBI Inc. without reservations to anyone who has an indoor environmental concern. PBI Inc. is, in our view, exemplary in this field, as for the lay person it is difficult to discern between those who are trying solely for a quick profit and those who are interested in providing a valuable service for a reasonable rate. Mr. Paul Gressin is one of the latter, and a rare and fortuitous find for us at that.
Please feel free to contact the undersigned if you wish to discuss our experience with PBI Inc in more depth. We would be pleased to speak to anyone on their behalf.
Yours truly,
Jeane Butterfield, M. Arch, CFM, CFMJ
Facilities Manager
Ministry of Education, Sports and Recreation
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Customer Letter: Rob Epervary
Mr. Paul Gressin,
Thank you for your courtesy, your kind advice, and for doing such an outstanding job! It was my pleasure to meet you yesterday. You are a true professional and a gentleman. As I move forward with this purchase, I can rest assured my new home was inspected by the best in the business!
Best regards,
Rob Epervary
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